FAQ
1. How long does delivery take?
We process orders within 1–3 business days.
Delivery time is:
- United Kingdom: 3–7 business days
- International: 7–15 business days (if applicable)
2. Do you provide tracking information?
Yes, once your order is shipped, you will receive a tracking number via email so you can track your parcel anytime.
3. What payment methods do you accept?
We accept all major secure payment methods, including:
- Credit/Debit Cards
- PayPal (if enabled)
- Other secure Shopify-supported payments
4. Can I cancel or change my order?
Orders can be changed or canceled only within 12–24 hours after placing the order, before it is processed for shipping.
5. What is your return policy?
We offer a 14-day return policy.
Items must be unused, in original packaging, and in resellable condition.
Once received and inspected, refunds are processed within 5–10 business days.
6. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us immediately at:
📧 jahangirsonltd@gmail.com
We will arrange a replacement or refund as soon as possible.
7. Is my personal information safe?
Yes. Your data is protected under UK GDPR regulations and is never sold or misused. We only use your information to process orders and provide support.
8. How can I contact customer support?
You can contact us anytime at:
📧 jahangirsonsltd@gmail.com
We usually reply within 12-24 hours.